We can never be too complacent. Be prepared, read our Wet Season check list.

A blocked or covered overflow relief gully (ORG) could turn your lounge room into a swamp. Take five minutes to check your ORG.

Unplug during storms. It's the only way to ensure your electrical appliances won't be damaged during an electrical storm power surge.

Trees touching or near powerlines cause a lot of power outages and can be dangerous.

Keep your air conditioners' filters clean and save energy and money.

Every year in the Territory our communities, towns and cities are affected by severe storms and the possibility of flooding and cyclones. Luckily most will pass by causing little or no damage, but we can never be complacent.

MTSAT-1R: Satellite image originally processed by the Bureau of Meteorology from the geostationary satellite MTSAT-1R operated by the Japan Meteorological Agency.

> Home > Cyclones, storms and floods > Power problems

Power problems

Loss of power

We do everything in our power to keep the electricity on but sometimes interruptions are inevitable in the Wet Season. If your power goes out look out the window or contact neighbours to check if the interruption is affecting just your property or if it is more widespread. Stay within the safety of your own home.

If everyone else still has power, check that your circuit breaker or safety switch has not operated. If either of these has caused the interruption you may need to call a licensed electrical contractor for advice.

If you're experiencing dull or flickering lights, 'brown out', low voltage or partial supply - turn off and unplug sensitive electrical appliances at the power point. Do not touch your switchboard or anything metal in your home, call 1800 245 090 immediately.

Our response

Safety is our first priority in restoring power - both your safety and the safety of our staff. While our crews are mindful of the importance of restoring power as quickly as possible, their first responsibility is to make our network safe.

Stay updated

If a power interruption is widespread, the best way to get an update on the situation is to call 1800 245 092 . Radio stations will also give regular updates.

Reporting problems

If you know the possible cause and location of a power interruption, contact us on 1800 245 092, 24 hours a day, 7 days a week. Details will help our emergency crews restore power.