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Power and Water Corporation is the sole provider of electricity, water supply and sewerage services to almost 80,000 customers across the Northern Territory ?¨C an area of more than 1.3 million square kilometres. Power and Water Corporation is the sole provider of electricity, water supply and sewerage services to almost 80,000 customers across the Northern Territory ?¨C an area of more than 1.3 million square kilometres. Power and Water Corporation is the sole provider of electricity, water supply and sewerage services to almost 80,000 customers across the Northern Territory ?¨C an area of more than 1.3 million square kilometres.
Home  >  Newsroom  >  Unplanned outages

Unplanned outages

Weather events such as storms and cyclones, equipment faults and third party events such as traffic accidents, animals or vegetation can all impact on your power and water supply. Information on extended outages will be updated on this page. In the event of widespread outages, including severe weather related interruptions, please refer to our Current bulletins page at powerwater.com.au/bulletins.

If you are experiencing a power outage:

  • Please allow 15 minutes before calling us as crews may already be on the way. The majority of power outages are caused when something connects with a powerline, like a branch or animal, triggering a protection system that disconnects the power. This is for your safety. It could also be a vehicle hitting a pole or lightning bringing down powerlines. Safety standards require us to wait 15 minutes before attempting to re-energise the line. This gives anyone who sees a dangerous situation time to phone and let us know.
  • If it is prolonged:
    • check our Planned works page for maintenance in your area;
    • call 1800 245 092 at any time;
    • follow PowerWaterCorp on Twitter which is updated between 8am and 8pm Central Standard Time, Monday to Friday.

If the situation is life threatening, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

If you are experiencing a 'brown out' or reduced power and your lights are dimmed, but not out, phone us on 1800 245 092.

If Power and Water advises that electricity supply to your area has been reconnected but your power is still off, your home may have sustained storm damage independent of our main network. Check whether your neighbours have power then phone us on 1800 245 092 to report the fault.

For more information go to our Cyclones, Storms and Floods Centre or read the following fact sheets:

Current information

 

PRIVACY | DISCLAIMER | EMERGENCY 1800 245 090 | CUSTOMER SERVICE 1800 245 092 | POWER AND WATER CORPORATION | ABN 15 947 352 360 | WEBMAIL | PWConnect

The Power and Water Corporation is the Northern Territory of Australia's provider of electricity, water and sewerage services.
We are one of the largest businesses in the Territory with assets in excess of $1.2 billion and servicing around 80,000 customers.