Service or supply problem

What if my electricity has gone out?

Check for planned works that may require the temporary shut down of power in your area (these are also advertised in your local paper)

If your power goes out - from the safety of your own home (during a storm), look out the window or contact neighbours to check if the interruption is affecting only your property or if it is more widespread.

If the interruption is only affecting your property, check that your circuit breaker or safety switch has not operated. If either of these has caused the interruption, you may need to call a licensed electrical contractor for advice.

For general advice call our Customer Service Centre on 1800 245 092.

What if my lights are dull or flickering?

If you're experiencing dull or flickering lights, 'brown out', low voltage or partial supply - turn off and unplug sensitive electrical appliances at the power point. Do not touch your switchboard or anything metal in your home and call 1800 245 090 immediately.

For general advice call our Customer Service Centre on 1800 245 092.

Streetlights

Power and Water has about 25,000 streetlights, and we rely on the public’s assistance to let us know if they are not working. We aim to fix them within a five-day turnaround time. If you see a streetlight that is not working please contact us with:

• street name,
• name of nearby cross street,
• if more than one streetlight is out, and
• if possible the actual streetlight number, which is located on the streetlight itself.

Use our online form to report a faulty streetlight.

What if I am having problems with my water service?

Check for planned works that may require the temporary shut down of water supplies in your area (these are also advertised in your local paper)

If you are experiencing no water flow or low pressure first check the tap located on your water meter to ensure it is fully open. Look to see if there is a leak and if you can see if it is between the meter and your house or the meter and the road.

If you are able to ascertain that the problem is related to taps, the hot water service or other water pipes within your property (premises and groundsyou may need to call a licensed plumber to advise you.

Power and Water do not maintain storm water drains or irrigations systems on roads, parks or sporting grounds. Please call your local Council or Shire Office for advice.

Dirty or discoloured water?

For general advice call our Customer Service Centre on 1800 245 092.

What if I am having problems with my toilet or sewerage service?

Check for planned works that may require the temporary interruption of sewerage services in your area (these are also advertised in your local paper)

If your toilet is blocked, not flushing properly or you have sewerage or waste water backing up through your home, you may need need to call a licensed plumber to advise you if the blockage is within your property or related to the sewer mains.

The ORG may be blocked . Every home has an overflow relief gully, or ORG. During heavy rain, the ORG ensures any sewage overflows happens outside your house, not in it. The ORG is a small drain covered by a grate next to your house. If it has potplants, tiles or other things sitting on top of it, or water running into it won’t work properly. Your ORG should be kept clear of roof drain pipes, pool backwash pipe connections and paving or landscaping sloping toward it. Take the time to check your ORG and make it’s working properly.

Some properties have a manhole leading into the sewerage system. If the manhole cover is damaged or dislodged, heavy rain could flood your local sewer. If you have a damaged or dislodged manhole cover in your yard, call Power and Water and report it.

For general advice call our Customer Service Centre on 1800 245 092.